F30 Privacy Policy — Malaysian User Data Protection
This document transparently explains how f30 collects, uses, stores, and protects your personal data as a user of our platform in Malaysia.
Effective Date: 1 January 2026
Types of Information We Collect
Account & Identity Information
During registration, f30 collects basic personal information including your full name, date of birth, email address, phone number, and identification details required for account verification. This information is used to verify your identity, confirm that you meet the minimum age requirement, and contact you regarding your account.
Payment Information in MYR
To process deposits and withdrawals in MYR, we collect the necessary information such as the account holder's name and details relevant to your chosen payment method (FPX, GrabPay, etc.). We do not store your full bank account number — all processing is handled through secure payment providers.
Device, Browser & Usage Data
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, pages visited, session duration, and in-platform actions. This data helps us identify technical issues, prevent fraud, and improve the user experience.
How We Use Your Information
Information collected by f30 is used for specific, limited purposes. We do not use your data for unrelated purposes without your consent. The primary purposes for data use are as follows:
- Account management — verifying identity, processing registrations, and maintaining the security of your account
- Transaction processing — processing MYR deposits and withdrawals, and maintaining required financial records
- Service communications — sending important notifications relating to your account, security, and transactions
- Fraud prevention — identifying suspicious activity and protecting the integrity of the platform
- Platform improvements — analysing usage patterns to improve the quality of f30's services
- Legal compliance — fulfilling reporting and compliance obligations as required by the relevant authorities
We do not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent.
Use of Cookies & Tracking Technologies
Essential & Functional Cookies
F30 uses cookies to ensure the platform functions properly. Essential cookies are used to maintain your login session, save language preferences, and enable security features. Without these cookies, many platform functions will not operate correctly.
Analytics & Performance Cookies
We use analytics cookies to understand how users interact with the platform. This data is collected in aggregate and anonymised form to help us identify the most visited pages and areas for improvement. You may opt out of analytics cookies via your browser settings without affecting the platform's core functionality.
Managing Cookie Preferences
You can manage and delete cookies through your browser settings. Please note that disabling all cookies may affect certain features on the f30 platform, including the ability to maintain your login session.
Data Storage & Security Measures
Data Retention Period
Your personal information is retained for as long as your account is active, and for a set period after account closure to meet legal and audit requirements. Financial transaction data in MYR is retained in accordance with the timeframes prescribed by applicable financial regulations. Once the retention period expires, data will be securely deleted or anonymised.
Technical Safeguards
F30 implements appropriate technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption for all data communications, strict database access controls, and continuous monitoring for suspicious activity.
Sharing with Third Parties
Your information may be shared with third-party service providers involved in platform operations, such as payment processors and cloud service providers, all of whom are bound by strict confidentiality agreements. We may also disclose information to authorities where required by law. We do not sell or share your data with third parties for advertising purposes.
Your Rights as a User
Right of Access & Correction
You have the right to request a copy of the personal information we hold about you. If you find that any information is inaccurate or out of date, you may request a correction through your account panel or by contacting our support team. We will process correction requests within a reasonable timeframe.
Right to Data Deletion
You may request the deletion of your account and personal data by contacting f30 support. Please note that deletion may be incomplete where there are legal obligations to retain certain records, such as financial transaction records required for audit and compliance purposes.
Changes to the Privacy Policy
F30 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to users via in-platform notifications or email. The updated effective date will be stated at the top of this page. Continued use of the platform after changes take effect constitutes acceptance of the revised policy. For further enquiries, please refer to our FAQ or contact f30 support at [email protected].
Questions About Your Data Privacy?
The f30 support team is available to assist with any questions regarding privacy, data access, or data deletion. Contact us or check our FAQ for more information.